Field Service & Repair
Aspect Scientific’s team of Field Service Engineers have worked within the Medical Diagnostics industry for many years and together have a wide and varied level of experience in the service and repair of all types of medical diagnostic systems used within a wide range of settings, from NHS pathology laboratories, research laboratories, veterinary practices and laboratories, food testing and private industry companies.
As your Approved Service Provider Aspect Scientific can provide your customers with a high quality, manufacturer certified, fast, responsive and effective service solution, there when you need us and wherever you need us across the UK and Ireland. As we are a specialised Technical Service Provider, this being our core business, you can be sure that we offer a completely dedicated and focused service, ensuring your customers’ needs are not just met but exceeded through fast and reliable service they can count on and you can be sure of.
We provide a wide range of technical services which can be combined into a comprehensive service and support package or offered as standalone services, ensuring a complete tailored process built around yours and your customer’s needs.
Typical technical services we can provide as an Authorised Service Provider include:
• Office based telephone technical support
• Out-of- hours telephone technical support
• Field based servicing such as routine Preventative Maintenance servicing
• Installation services, Site Surveys, Validation and Commissioning
• Removal and decommissioning
• Breakdown response, on site fault finding, troubleshooting and repair
• Implementation of hardware/software updates
• Applications support and even customer training
Our services are completely bespoke to your requirements, whether it be specific services you require, in a select geographical region or a more comprehensive package with full nationwide UK and Republic or Ireland cover. We pride ourselves in offering a comprehensive, highly efficient and cost effective solution whatever the specific requirements may be.
From a financial point of view, outsourcing technical services in this way is a very cost effective solution. It is also flexible, as the services we provide are here when you need them, whenever you need them and to whatever extent you need them, a totally flexible resource which means you are not continually funding overheads and expenses when you don’t need to.
Our team cover the whole of the UK and the Republic of Ireland, which ensures you have the ability to provide immediate customer support wherever your customers may be, by engaging us as your Authorised Service Provider.
Please download our Aspect Scientific Third Party Service Flyer below for more information on our range of technical services.
View information on our Service Management, Quality & Service Level KPIs here.