Return to Base Service & Repair
Aspect Scientific offer a wide range of Service Centre based technical services, which aim to provide your customers with an easy and efficient process for handling repairs and service requirements of smaller equipment, often Point of Care (POC) analysers, which can be easily collected and returned to base for repair and / or service and returned to the customer afterwards. Through working with you and your business to understand your exact requirements, and the needs of your customers, we are able to offer a bespoke process to provide dedicated support to your customers throughout the UK.
We have extensive experience in providing return to base solutions where a remote collection is required from the customer site, followed by a fast and reliable repair process. This is often also effective for supporting customers in remote locations, or where the location of the equipment regularly changes as the equipment is often mobile.
Our Service Centre processes provide a high quality solution to remote support of POC and mobile devices. All repairs would include extensive performance testing, PAT safety testing and Quality Control procedures to ensure that when the equipment is returned to the customer it is available for immediate use.
These services can be combined with loan equipment supply to ensure the customer is not without a critical piece of equipment during the service / repair. The customer would be supplied with temporary loan replacement equipment after they report a fault which requires repair or service, this ensures their work can continue as normal. The equipment requiring repair is packaged in a specialist transport case which the loan unit arrived in and is returned to us – all arranged by us to avoid any hassle for the customer. Once repaired the customers equipment is returned and the loan unit collected, offering a completely seamless, fast and hassle free repair process.
Our return to base services can also be combined with other services such as Supply of Loan POC Equipment.
Please download our Aspect Scientific Third Party Service Flyer below for more information on our range of technical services.