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Field Service & Repair

Aspect Scientific’s team of Field Service Engineers have worked within the Medical Diagnostics industry for many years and together have a wide and varied level of experience in the service and repair of all types of medical diagnostic systems used within a wide range of settings, from NHS pathology laboratories, research laboratories, veterinary practices and laboratories, food testing and private industry companies.

Field Service & Repair

Aspect Scientific’s team of Field Service Engineers have worked within the Medical Diagnostics industry for many years and together have a wide and varied level of experience in the service and repair of all types of medical diagnostic systems used within a wide range of settings, from NHS pathology laboratories, research laboratories, veterinary practices and laboratories, food testing and private industry companies.

As your Approved Service Provider Aspect Scientific can provide your customers with a high quality, manufacturer certified, fast, responsive and effective service solution, there when you need us and wherever you need us across the UK and Ireland. As we are a specialised Technical Service Provider, this being our core business, you can be sure that we offer a completely dedicated and focused service, ensuring your customers’ needs are not just met but exceeded through fast and reliable service they can count on and you can be sure of.

We provide a wide range of technical services which can be combined into a comprehensive service and support package or offered as standalone services, ensuring a complete tailored process built around yours and your customer’s needs.

Typical technical services we can provide as an Authorised Service Provider include:

Telephone Technical Support

Out of hours telephone technical support

Field based
servicing

Installation services, site surveys, validation and commissioning

Removal and decommissioning

Breakdown response, on site fault finding, troubleshooting and repair

Implementation of hardware/software updates

Applications support and customer training

Telephone Technical Support

Out of hours telephone technical support

Field based servicing

Installation services, site surveys, validation and commissioning

Removal and decommissioning

Breakdown response, on site fault finding, troubleshooting and repair

Implementation of hardware/software updates

Applications support and customer training

Our services are completely bespoke to your requirements, whether it be specific services you require, in a select geographical region or a more comprehensive package with full nationwide UK and Republic or Ireland cover. We pride ourselves in offering a comprehensive, highly efficient and cost effective solution whatever the specific requirements may be.

From a financial point of view, outsourcing technical services in this way is a very cost effective solution. It is also flexible, as the services we provide are here when you need them, whenever you need them and to whatever extent you need them, a totally flexible resource which means you are not continually funding overheads and expenses when you don’t need to.

Our team cover the whole of the UK and the Republic of Ireland, which ensures you have the ability to provide immediate customer support wherever your customers may be, by engaging us as your Authorised Service Provider.

Contact us today to find out more and speak to one of our experts about how we can provide a technical service solution for you.

Contact us today to find out more and speak to one of our experts about how we can provide a technical service solution for you.