We provide tailored technical services to meet the specific needs of our customers and end users; preventative maintenance, repair services, telephone support and fully comprehensive service contracts. Aspect Scientific work with equipment manufacturers and distributors to provide high quality technical service and support of diagnostic and analytical instrumentation on their behalf, across all areas of the UK and the Republic of Ireland.
We ensure fast, effective and direct customer support where and when required.
Our services
Aspect Scientific are a specialist Technical Service and Support provider for medical diagnostic instrumentation and laboratory automation systems.
We provide key technical services designed to complement and enhance your existing business functions, to ensure delivery of first class support for your customers, even where bespoke technical service processes are required to support specialist and unique products. Through a business to business relationship with Aspect Scientific we can develop a technical service and support solution to fit the unique requirements of your business, products and your customers. We have extensive experience of working closely with manufacturers and distributors as an authorised service provider, over a range of medical diagnostic devices and systems.
Our products
Aspect Scientific specialise in ELISA Automation and ae established as a UK & Ireland distributor and service provider for Dynex Technologies; offering a range of market leading ELISA automation systems. We offer systems and advanced technical support to automate almost any ELISA test and cover any volume of workload.
We are also the UK distributor of EKF Diagnostics; offering benchtop clinical chemistry analysers and Clinical Chemistry reagents, calibrators and quality controls.
We provide support to 507 sites across the UK and Ireland
%
of our customers rated the overall resolution of their question/issue as satisfied, happy or extremely satisfied
%
of equipment breakdowns received an Engineer visit within 24 hours
Based on data from 2020
Some of our valued customers
“Always excellent response times to queries sometimes same day or if not always the next day. Sometimes difficult / longer fixes are needed and we understand that but have always been kept well informed and appreciate every effort that goes in to keeping our instruments running.”
NHS Microbiology Customer
Meet the Team – Gareth Davies
We meet Gareth, one of our Service Engineers, as he discusses how his role, our products and services positively impact healthcare.
2020 customer service in numbers
We look back over the last year and are proud to share our 2020 customer service in numbers.
Industrial Process News
Industrial Process News announces Aspect Scientific as their Service & Support Company of the Month.