Laboratory Equipment Servicing, Technical Support and Field Service
Specialist technical service and support for medical diagnostic instrumentation and laboratory automation systems across the UK and Ireland
With nationwide cover, Aspect Scientific Ltd provide quality technical service and support with various options which can be tailored to meet your business needs.
Aspect Scientific’s team of Field Service Engineers and Technical Support Specialists have worked within the Medical Diagnostics industry for many years and together have a wide and varied level of experience in the service, support and repair of medical diagnostic systems, laboratory equipment and laboratory automation systems used within a wide range of settings.
These include NHS pathology laboratories, clinical diagnostic laboratories, research laboratories, veterinary laboratories, food testing laboratories, private healthcare organisations and industrial companies.
As an Approved Service Provider, Aspect Scientific provide a high quality, manufacturer certified, fast, responsive and effective service solution, there when you need us and wherever you need us.
As we are a specialised Technical Service Provider, we offer a completely dedicated and focused service, ensuring customers’ needs are not just met but exceeded through fast and reliable service they can count on and equipment suppliers can be sure of.
We provide a wide range of technical services which can be combined into a comprehensive service and support package or offered as standalone services, ensuring a complete tailored process built around customer’s needs.
Whether it be specific services, in a select geographical region or a more comprehensive package with full nationwide UK and Republic of Ireland cover, we pride ourselves in offering a comprehensive, highly efficient and cost effective solution whatever the specific requirements may be.
Benefits to our services
Dedicated & Experienced
Dedicated and experienced provider of technical service and support for diagnostic instrumentation and laboratory automation equipment, focused solely in this area
Quality
Extensive ISO9001:2015 Quality Management System covering all aspects of business operations and management, ensuring quality control and continual improvement
Local, Nationwide
We are local, while covering nationwide, we always have a Service Engineer or Technical Specialist near to our customer sites
Responsive
Our nationwide presence and availability ensure we are responsive, with a standard service level of ensuring an engineer is on-site within 24 hours following report of a breakdown
Time
Free up time and resources in your own team, to focus on key areas / products / tasks with the knowledge you have our team providing chosen services on your behalf to defined standards and procedures
Services we provide include:
Our customers
Laboratory Equipment Servicing and Technical Support
Keeping laboratory and diagnostic equipment operating reliably is essential
Unexpected equipment downtime can interrupt testing, delay results, increase workload for laboratory staff and create additional pressure on already busy teams. Aspect Scientific provides specialist laboratory equipment servicing, technical support and field service engineering designed to help customers maintain reliable equipment performance throughout the operational life of their instruments.
Our services can be provided as individual solutions or combined into a comprehensive service and support package.
From routine preventative maintenance and equipment servicing to emergency breakdown response, fault diagnosis, installation, commissioning and technical support, our team can provide support at every stage of the equipment lifecycle.
Our Technical Services
We provide a comprehensive range of technical services for medical diagnostic instrumentation, laboratory equipment and laboratory automation systems
Preventative Maintenance and Servicing
Regular preventative maintenance can help identify potential problems before they become unexpected equipment failures.
Our Preventative Maintenance Servicing supports reliable equipment performance through planned inspections, servicing, testing and maintenance carried out in accordance with appropriate procedures and manufacturer guidance.
Preventative maintenance programmes can be tailored around equipment type, manufacturer recommendations, workload and customer requirements.
Breakdown Response
When laboratory equipment fails, a fast and effective response can be critical.
Our Breakdown Response service provides access to experienced Field Service Engineers who can attend customer sites to investigate equipment faults, diagnose problems and carry out repairs where possible.
Our nationwide coverage allows us to provide responsive support across the UK and Republic of Ireland.
Aspect Scientific’s standard service level includes an engineer on site within 24 hours following report of a breakdown, subject to the applicable service arrangement and circumstances.
Fault Diagnosis and Repair
Laboratory and diagnostic equipment can be complex, with mechanical, electrical, electronic, software and application related issues sometimes contributing to a fault.
Our Fault Diagnosis and Repair service provides specialist engineering support to identify the cause of equipment problems and determine the most appropriate repair solution.
Where a repair can be completed on site, our Field Service Engineers will aim to restore the equipment to service as efficiently as possible.
Where equipment requires more extensive investigation, our Return to Base Service Centre provides an alternative repair route.
Field Service and On-Site Engineering
Our nationwide team of Field Service Engineers provides on-site technical support for medical diagnostic equipment, laboratory instrumentation and laboratory automation systems. Services can include:
- On-site preventative maintenance
- Breakdown response
- Fault finding
- Troubleshooting
- Equipment repairs
- Performance testing
- Software and hardware updates
- Installation and commissioning
- Equipment relocation
- Decommissioning
Our engineers work across a wide range of laboratory environments, including NHS pathology laboratories, research laboratories, veterinary facilities, food testing laboratories and private industry.
Return to Base Service Centre Repairs
Some faults require more detailed investigation than can be completed during a standard on-site service visit.
Our Return to Base Service Centre Repair service provides a controlled environment for comprehensive equipment diagnosis, repair and testing.
Return to Base services can be particularly useful where equipment requires:
- Detailed fault investigation
- Extended repair work
- Specialist workshop equipment
- Comprehensive testing
- More extensive replacement or repair of components
Our DYNEX® Certified Service also includes Return to Base Repairs where more extensive investigation is required.
Pre-Delivery Inspection and Testing
Before equipment is delivered to a customer site, Aspect Scientific can provide Pre-Delivery Inspection and Testing.
This can include equipment setup, inspection, testing and preparation at the Aspect Scientific Service Centre so that the instrument is ready for installation.
Pre-delivery preparation can help reduce installation issues and ensure that equipment arrives ready for the next stage of commissioning.
Our installation service includes pre-delivery inspection, setup and test procedures at the Aspect Service Centre, followed by site delivery, installation and performance verification.
Loan Equipment
Unexpected equipment failures and repairs can create operational difficulties when a laboratory relies on a critical instrument.
Aspect Scientific can provide Loan Instrument Management, Maintenance and Supply, where appropriate, helping customers maintain continuity while equipment is being repaired or serviced.
Our wider technical support offering includes the management and provision of customer loan instruments, together with maintenance and service support.
Applications Support and Customer Training
Technical service is not only about fixing equipment. For laboratory automation systems, getting the most from the instrument also depends on appropriate programming, assay setup, applications knowledge and operator training.
Aspect Scientific provides Applications Support and Customer Training, including support with instrument programming, assay validation and operator training for supported systems.
For DYNEX® ELISA automation systems, our manufacturer-trained Applications Specialists can provide assay writing services, support validating new tests on existing platforms and operator training courses.
Customer Support and Case Management
Good technical service depends on more than the engineer who attends site. Aspect Scientific provides Customer Support and Case Handling, with technical support cases logged and managed through our CRM system.
Calls, engineer visits, repairs, servicing activity and supported instruments are recorded to provide traceability and effective management of service activity.
Our systems allow technical support cases to be logged, scheduled, assigned, reported and monitored from the initial customer contact through to resolution.
This provides customers with greater visibility and helps us monitor service performance and identify opportunities for continual improvement.
Installation and Commissioning Services
The successful installation of laboratory equipment involves much more than simply delivering an instrument to site. Aspect Scientific can provide a complete Installation and Commissioning Service, helping customers manage the process from pre-delivery preparation through to installation, setup and performance verification. Depending on the requirements of the project, our installation services can include:
- Pre-delivery inspection
- Equipment setup and testing at our Service Centre
- Site surveys
- Laboratory preparation reviews
- Delivery coordination
- Transportation to site
- Installation and setup
- Performance verification
- Validation support
- Implementation meetings
- Interface and connectivity planning
- Operator training coordination
- Our engineers can work with customers and manufacturers to plan the installation around laboratory requirements and minimise disruption to normal operations.
Site Surveys, Validation and Commissioning
A properly planned installation can help prevent avoidable problems once equipment arrives at the laboratory.
Our engineers can carry out site surveys to assess laboratory requirements in advance, helping identify potential issues relating to equipment location, access, delivery, installation and implementation.
We can also support validation and commissioning activities associated with the installation of laboratory and diagnostic equipment.
Our installation process can include pre-delivery inspection and testing at the Aspect Scientific Service Centre before equipment is dispatched to site.
Telephone Technical Support
Not every equipment problem requires an engineer to attend site. Our Telephone Technical Support service provides a first point of contact for instrument and product assistance, troubleshooting and remote diagnosis.
Our experienced Technical Support Specialists can assist with:
- Instrument troubleshooting
- Technical queries
- Instrument setup
- Programming support
- Fault diagnosis
- Remote adjustments where appropriate
- Organising Field Service Engineer visits
- Product and storage queries
- Pack insert and documentation queries
- Remote user support and training
- Where possible, internet based remote connections can be used alongside telephone or video calls to help diagnose faults and provide rapid technical assistance.
Aspect Scientific also provides out of hours technical support, including 24/7 telephone technical support for customers requiring support outside normal working hours.
For certain diagnostic instruments, Aspect Scientific has measured that 65% of logged cases have been resolved remotely in conjunction with the customer, avoiding the need for an on-site Field Service Engineer visit.
Software and Hardware Updates
Laboratory instruments often require software, firmware or hardware updates throughout their operational life.
Aspect Scientific can support the rollout and implementation of hardware and software updates, helping customers coordinate changes and minimise disruption.
Our engineers can implement updates in accordance with manufacturer recommendations and appropriate procedures.
For DYNEX® laboratory systems, for example, our manufacturer-certified service team provides support for software and hardware updates as recommended by the manufacturer.
Instrument Transportation, Removal and Relocation
Moving laboratory equipment requires careful planning and handling. Aspect Scientific can support customers with instrumentation transportation, removal, decommissioning and relocation services, helping ensure equipment is handled appropriately during a move.
Our service can include coordination of removal, transportation and relocation activities, depending on the requirements of the equipment and site.
This can be particularly valuable when laboratories are:
- Moving to a new site
- Reconfiguring laboratory space
- Replacing existing equipment
- Closing or consolidating laboratory facilities
- Relocating equipment between sites
- Preparing equipment for storage or disposal
Equipment Decommissioning
When laboratory equipment reaches the end of its operational life, decommissioning should be carefully planned.
Aspect Scientific can provide Equipment Decommissioning and Removal Services, helping customers manage the removal of laboratory and diagnostic instrumentation from their sites.
Where required, decommissioning can be coordinated with equipment relocation, transportation or replacement projects.
Service Management, Quality and Reporting
All Technical Services provided by Aspect Scientific include detailed case logging, reporting, service level KPI monitoring, management of calibrated test equipment, record keeping and the issue of service reports and validation reports to customers.
We use electronic field service reports and service checklists to capture information relating to service visits, preventative maintenance and installations.
Service records, reports, checklists and test results are retained by instrument serial number in line with our ISO 9001 Quality Management System.
This provides traceability for equipment and service activity and can also provide useful documentation for laboratory quality management and audit requirements.
Comprehensive Laboratory Equipment Service Contracts
For customers who require ongoing support, Aspect Scientific can provide comprehensive service and support contracts tailored around the equipment, workload and service requirements. A service contract can combine several services into a single support package, potentially including:
- Telephone technical support
- Breakdown response
- On-site fault finding and repair
- Preventative maintenance
- Replacement parts
- Software and firmware updates
- Applications support
- Service reporting
- Service level monitoring
- Traceable calibration records
Our DYNEX® DSX service contract, for example, includes 24/7 telephone technical support, unlimited response visits, two preventative maintenance visits per year, replacement parts, Applications Specialist support and manufacturer software and firmware updates.
We can also provide individual chargeable service visits where a full service contract is not required.
DYNEX® Certified Service
Manufacturer-Certified Engineering Support for DYNEX® Laboratory Systems
Aspect Scientific is a DYNEX Certified Service Provider, delivering professional engineering support for DYNEX® laboratory systems across the UK and Ireland. Our experienced engineers provide installation, preventative maintenance, fault diagnosis, repairs, software updates and technical support in accordance with manufacturer-approved procedures.
This includes support for DYNEX® ELISA automation systems and associated laboratory equipment, including systems such as the DYNEX DS2®, DSX®, Agility®, Opsys MR™ Microplate Reader, Opsys MW™ Microplate Washer, MRX series Microplate Readers and UltraWash Microplate Washers.
Manufacturer-certified support provides confidence that equipment is being serviced and repaired by appropriately trained engineers using the relevant procedures, technical information, test equipment and genuine parts.
Medical Diagnostic Equipment Servicing Across the UK and Ireland
Aspect Scientific provides technical service and support across the UK and Republic of Ireland
Our nationwide Field Service Engineer network allows us to provide local support while maintaining broad geographical coverage. This means customers can access specialist engineering support without needing to manage separate service providers in different regions.
We support customers across:
- England
- Scotland
- Wales
- Northern Ireland
- Republic of Ireland
- British Isles
Whether you operate a single laboratory or multiple sites, we can develop a support arrangement around your geographical and operational requirements.
Looking for Laboratory Equipment Servicing or Technical Support?
Whether you require preventative maintenance, an urgent repair, laboratory equipment installation, technical support, a service contract, DYNEX® certified engineering support or an outsourced technical service solution, Aspect Scientific can develop a service package around your requirements.
We provide flexible technical service and support across the UK and Republic of Ireland for medical diagnostic instrumentation and laboratory automation systems.
Technical Service for Manufacturers and Distributors
Aspect Scientific also provides third-party technical service and support for manufacturers, distributors and suppliers of medical diagnostic and laboratory equipment
Through a business-to-business relationship with Aspect Scientific, we can develop a technical service and support solution to fit the unique requirements of your business, products and customers. This can provide manufacturers and distributors with an experienced UK and Ireland technical infrastructure without the need to establish and maintain their own complete Field Service and Technical Support operation.
Our outsourced technical service capability can include:
Office based
technical support
Telephone support
Out of hours
technical support
Field Service Engineers
Preventative maintenance
Breakdown response
Repair
Installation
Validation and commissioning
Hardware and
software updates
Customer training
Applications support
Return to
Base repairs
Loan equipment management
Instrument transportation
Service reporting and KPI management
This flexible approach allows manufacturers and distributors to outsource some or all of their technical support requirements according to their needs.
Let’s Keep Your Laboratory Performing at Its Best
Reliable laboratory equipment is essential to delivering accurate results, maintaining productivity and supporting critical scientific and clinical work. Whether you need planned maintenance, urgent repairs, technical support or expert installation services, Aspect Scientific has the experience and expertise to help.
Our engineering team is committed to delivering professional, responsive and dependable support that keeps your laboratory running with confidence.
A Flexible Alternative to Building an In-House Service Team
Outsourcing technical service can provide manufacturers and distributors with access to specialist resources without the fixed overheads associated with maintaining a permanent nationwide service infrastructure
Aspect Scientific can provide technical support on a short or long term basis, from individual engineering services through to comprehensive technical support arrangements covering office based support, field service, repairs and service centre activities. This provides a flexible technical resource that can be scaled around customer requirements.
Why Choose Aspect Scientific?
Dedicated and Experienced
We are a dedicated provider of technical service and support for diagnostic instrumentation and laboratory automation equipment.
Our Field Service Engineers and Technical Support Specialists have extensive experience within the Medical Diagnostics industry.
Manufacturer Certified
We provide manufacturer-certified technical service and support for DYNEX® laboratory systems and work in accordance with appropriate manufacturer procedures and service requirements.
ISO 9001:2015 Quality Management System
Our Quality Management System is certified to ISO 9001:2015, supporting quality control, traceability and continual improvement across our business operations.
Local, Nationwide Coverage
We are local while covering nationwide, with Field Service Engineers and Technical Specialists positioned to support customer sites across the UK and Republic of Ireland.
Responsive
Our nationwide presence and availability enable us to respond quickly when technical support is required.
Flexible
Our services can be provided individually or combined into a comprehensive technical service and support package.
Cost Effective
Outsourcing selected technical services can give organisations access to specialist resources while reducing the need to maintain their own fixed technical service infrastructure.
Traceable
Our CRM and electronic Field Service systems provide detailed records of service cases, engineer activity, equipment, preventative maintenance, reports and relevant test results.
Customer Focused
We monitor customer satisfaction following service activity and use feedback to support continual improvement.
Technical Support for a Wide Range of Laboratory Environments
Our services are suitable for organisations operating medical diagnostic and laboratory equipment in a range of environments, including:
NHS and Clinical Laboratories
Supporting diagnostic instrumentation and laboratory automation used within NHS pathology and clinical environments.
Research Laboratories
Providing installation, servicing, repairs and technical support for laboratory instrumentation used in research.
Veterinary Laboratories
Supporting equipment used within veterinary diagnostic laboratories and animal health testing environments.
Food Testing Laboratories
Providing technical service and support for laboratory equipment used in food testing and related applications.
Private Healthcare Organisations
Supporting private diagnostic laboratories and healthcare providers with equipment servicing and technical support.
Manufacturers and Distributors
Providing outsourced technical service, field engineering and customer support throughout the UK and Ireland.
Looking for Laboratory Equipment Servicing or Technical Support?
Whether you require preventative maintenance, an urgent repair, laboratory equipment installation, technical support, a service contract, DYNEX® certified engineering support or an outsourced technical service solution, Aspect Scientific can develop a service package around your requirements. We provide flexible technical service and support across the UK and Republic of Ireland for medical diagnostic instrumentation and laboratory automation systems.
Laboratory Equipment Service and Support FAQs
What laboratory equipment does Aspect Scientific service?
Aspect Scientific provides technical service and support for medical diagnostic instrumentation, laboratory equipment and laboratory automation systems. We also provide manufacturer-certified service for DYNEX® laboratory systems.
Do you provide laboratory equipment servicing across the UK?
Yes. Aspect Scientific provides technical service and support across the UK and Republic of Ireland through our Field Service Engineer network.
Do you provide laboratory equipment repair?
Yes. We provide breakdown response, on-site fault diagnosis and repair, as well as Return to Base Service Centre repair where equipment requires more extensive investigation.
What is preventative maintenance for laboratory equipment?
Preventative maintenance is planned servicing carried out to help maintain equipment performance, identify potential problems and reduce the likelihood of unexpected equipment failure.
How often should laboratory equipment be serviced?
The appropriate service interval depends on the equipment, manufacturer recommendations, workload, usage and customer requirements. Aspect Scientific can develop preventative maintenance schedules around the relevant equipment and service requirements.
Do you provide emergency laboratory equipment repairs?
We provide breakdown response and on-site fault diagnosis and repair. The response available will depend on the applicable service arrangement and equipment requirements.
Do you offer 24/7 technical support?
Aspect Scientific can provide 24/7 telephone technical support as part of appropriate support arrangements. Our Telephone Technical Support service can provide remote troubleshooting and technical assistance outside normal working hours.
Do you provide laboratory equipment installation?
Yes. We can provide pre-delivery inspection, site surveys, delivery coordination, installation, setup, performance verification, validation support and commissioning.
Do you provide laboratory equipment relocation?
Yes. We can provide instrumentation transportation, removal, decommissioning and relocation services as required.
Can you provide loan laboratory equipment?
We can provide management, maintenance and supply of loan instruments as part of our technical service offering, subject to equipment availability and requirements.
Do you service DYNEX® equipment?
Yes. Aspect Scientific is a DYNEX Certified Service Provider and provides technical support, preventative maintenance, fault diagnosis, repairs, installation and other engineering services for DYNEX® laboratory systems.
Do you support manufacturers and distributors?
Yes. Aspect Scientific provides outsourced technical service and support for manufacturers and distributors of medical diagnostic and laboratory equipment.
Can you provide technical support for our customers?
Yes. We can provide first line telephone technical support, remote troubleshooting, case management and Field Service Engineer support on behalf of equipment manufacturers and distributors.
Can technical service be provided under a service contract?
Yes. Aspect Scientific provides comprehensive service and support contracts as well as individual service visits, allowing customers to choose an arrangement appropriate to their requirements.
Can you provide technical support outside normal working hours?
Yes. Out of hours and 24/7 telephone technical support options are available for suitable service arrangements.
Do your engineers provide service reports?
Yes. Service activity is recorded through Aspect Scientific’s service management and CRM systems, with professional service reports and relevant documentation provided to customers.
